We know how important a timely response to your technical support request is for your business. Our support services include assistance with our patented online layout designer, robust Tool Set and Web Content Management System. Two of the areas are detailed below or you can visit the Main Support Page
Most questions can be addressed using the Platformic online documentation, which covers the admin user interface and step-by-step instructions on how to design, build, and maintain your site using our platform. Below is some of the information you can now find online:
If you cannot find your answer online, we have implemented a new support ticketing process. The online ticket support system was designed to manage and maintain a list of issues presented to Platformic. When entering a ticket you are able to assign a severity level so we can route your request to the proper resource for resolution. Further description of the severity levels and associated response times may be found here - Severity Levels.
You may also submit a ticket by phone; our operators are available 24/7 to take your information and generate a ticket.